whalejl Terms and Conditions

1Acceptance of Terms

By accessing whalejl at whalejl.vu, creating an account, or using any service on the platform — including sports betting, live casino, fish games, eBingo, and slots — you confirm that you have read, understood, and agreed to these Terms and Conditions in full.

If you do not agree with any part of these terms, you must not use the whalejl platform. These terms form a binding agreement between you and whalejl. They apply alongside any additional rules, game-specific terms, or promotional conditions published on the platform from time to time.

2Eligibility

To use the whalejl platform, you must meet all of the following conditions at the time of registration and at all times during your use of the platform:

• Age: You must be at least 21 years of age. whalejl strictly prohibits access by minors.
• Location: You must be physically located in the Philippines when accessing the platform.
• Legal capacity: You must have full legal capacity to enter into binding agreements under Philippine law.
• Not self-excluded: You must not have voluntarily excluded yourself from online gaming platforms or be subject to a court or regulatory order restricting your gaming activity.
• Not an employee: Employees, contractors, agents, or family members of whalejl and its affiliates are not eligible to hold player accounts.

whalejl reserves the right to request proof of eligibility at any time. Accounts found to be ineligible will be suspended and any outstanding balance may be returned subject to verification of the account holder's identity.

3Account Registration

Each player may register only one account on whalejl. Multiple accounts belonging to the same person — identified by name, ID number, device, payment method, or IP address — will be treated as duplicate accounts and are subject to closure.

When registering, you must provide accurate and complete information. This includes your full legal name as it appears on your government-issued ID, your Philippine mobile number, and a valid email address. You are responsible for keeping your account details current. Providing false information during registration is grounds for immediate account closure.

• Mobile verification: A one-time password (OTP) will be sent to your registered Philippine mobile number to complete registration.
• Password security: You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone.
• Account activity: You are responsible for all activity that occurs under your account, whether or not you authorized it. Report any unauthorized access to whalejl support immediately.
• No transfer: Your whalejl account is personal and non-transferable. You may not sell, transfer, or allow another person to use your account.

4Identity Verification (KYC)

whalejl requires all players to complete identity verification before processing any withdrawal. This Know Your Customer (KYC) process is a standard requirement for online gaming platforms and exists to protect players and the integrity of the platform.

You will be asked to submit a valid Philippine government-issued ID. Accepted documents include a passport, driver's license, SSS ID, PhilHealth ID, Voter's ID, or other government-issued photo identification. whalejl may also request proof of address or source of funds in certain circumstances.

• Timing: KYC verification can be submitted at any time after registration. Withdrawals will not be processed until verification is complete.
• Accuracy: The name on your whalejl account must exactly match the name on your submitted ID. Mismatches will require clarification before verification is approved.
• Re-verification: whalejl reserves the right to request updated documentation at any time, particularly if account activity changes significantly.
• Data protection: All KYC documents are handled in accordance with the whalejl Privacy Policy and applicable Philippine data protection regulations.

5Deposits and Payments

All deposits on whalejl are processed in Philippine Peso (PHP). whalejl supports deposits through Philippine online and mobile banking and supported local e-wallets. Specific payment channels available to you will be displayed in your account dashboard at the time of funding.

• Currency: Only PHP transactions are accepted. No foreign currency deposits are supported.
• Minimum deposit: Minimum deposit amounts may apply depending on the payment method selected. These are displayed at the point of transaction.
• Own funds only: You must only deposit funds that belong to you. Depositing funds on behalf of another person is not permitted.
• Payment methods: whalejl supports Philippine bank transfers and local e-wallets such as GCash and Maya as examples of supported channels. Available methods are subject to change.
• No credit cards or crypto: Deposits via credit cards or cryptocurrency are not supported as funding methods for gaming activity on whalejl.
• Processing time: Deposit processing times vary by payment method. Most deposits reflect in your account balance shortly after confirmation from the payment provider.

6Withdrawals

You may request a withdrawal of your available account balance at any time, subject to completion of KYC verification and compliance with these terms. All withdrawals are processed in Philippine Peso to your registered Philippine bank account or e-wallet.

• KYC requirement: Withdrawals will not be processed until your identity verification is successfully completed.
• Matching accounts: Funds will only be sent to a payment account registered in your name. Withdrawals to third-party accounts are not permitted.
• Processing time: Withdrawal requests are processed during operating hours. Processing times depend on the payment method and may vary.
• Minimum withdrawal: Minimum withdrawal amounts may apply. These are displayed when submitting a withdrawal request.
• Review rights: whalejl reserves the right to delay or hold a withdrawal for additional verification if there are reasonable grounds to do so, including suspected fraud or unusual account activity.

For more details on how withdrawals work on whalejl, visit the Withdrawal section of the platform.

7Gaming Rules

whalejl offers multiple game categories including sports betting, live casino, fish games, eBingo, and slots available through the game lobby. Each game category may have its own specific rules, betting limits, and payout structures, which are displayed within the respective game or section.

• Game outcomes: All game outcomes on whalejl are determined by the underlying game mechanics. whalejl does not guarantee any specific outcome or return from any game or bet.
• Betting limits: Minimum and maximum bet limits apply to all games and may vary by game type. These are displayed within the game interface.
• Cancelled events: In the case of a sports event cancellation or postponement, bets may be voided in accordance with the applicable betting rules for that event.
• Technical errors: In the event of a technical error that affects a game outcome, whalejl reserves the right to void the affected bet or session and return the staked amount to the player's balance.
• Abuse prevention: Any attempt to exploit game mechanics, manipulate outcomes, or use automated tools to place bets is strictly prohibited and will result in account suspension.

8Bonuses and Promotions

whalejl may offer bonuses, promotional credits, or other incentives to players from time to time. Any such offers are subject to their own specific terms and conditions, which will be published alongside the promotion.

• Eligibility: Bonus eligibility requirements, including minimum deposit amounts or game type restrictions, will be stated in the promotion's specific terms.
• Wagering requirements: Bonuses may be subject to wagering or turnover requirements before they can be withdrawn. These requirements will be stated clearly in the promotion terms.
• One-time use: Promotional offers are generally limited to one per player unless stated otherwise. Attempting to claim the same promotion multiple times through duplicate accounts is prohibited.
• Expiry: Bonus credits may have an expiry period after which unused amounts will be removed from your account. Expiry terms will be stated in the promotion.
• No general guarantees: whalejl does not guarantee the availability of any specific bonus or promotion at any given time. Offers may be amended or withdrawn without prior notice.

9Responsible Gaming

whalejl takes responsible gaming seriously. Online gaming is meant to be a form of entertainment and should never be treated as a source of income or a way to recover financial losses. whalejl provides tools to help you manage your gaming activity.

• Deposit limits: You can set daily, weekly, or monthly deposit limits on your account to help manage your spending.
• Session reminders: Time reminders can be configured so you are notified when you have been playing for a set period.
• Self-exclusion: If you feel you need a break from gaming, you can apply for a temporary or permanent self-exclusion through your account settings or by contacting support.
• Age restriction: whalejl strictly enforces the 21+ age requirement. If we have reason to believe an account holder is underage, the account will be suspended immediately pending verification.

For the full range of responsible gaming resources and tools available on whalejl, please visit the Responsible Gaming page.

10Account Suspension and Closure

whalejl reserves the right to suspend, restrict, or permanently close any account at its discretion, with or without prior notice, in circumstances including but not limited to:

• Terms violation: Any breach of these Terms and Conditions, including providing false registration information or operating multiple accounts.
• Fraudulent activity: Suspected fraud, money laundering, or use of stolen payment methods.
• Underage access: Evidence or reasonable suspicion that the account holder is under 21 years of age.
• Abusive conduct: Harassment, abusive language, or threatening behavior toward whalejl staff or other players.
• Bonus abuse: Systematic exploitation of bonus offers or promotional terms in bad faith.
• Inactivity: Accounts with no login activity for an extended period may be flagged as inactive. whalejl will notify you before taking action on inactive accounts.

Where an account is closed due to a verified breach of these terms, whalejl reserves the right to withhold any balance in the account pending investigation. Balances in accounts closed for non-breach reasons (such as voluntary closure) will be returned to the player's registered payment account after identity verification.

11Limitation of Liability

whalejl provides its platform on an "as available" basis. While we work to maintain reliable and uninterrupted service, we cannot guarantee that the platform will always be available, error-free, or free from interruptions due to maintenance, technical issues, or circumstances beyond our control.

• Gaming losses: whalejl is not liable for any gaming losses incurred through normal use of the platform. Losses are a natural part of gaming activity and are the player's responsibility.
• Technical issues: whalejl is not liable for losses arising from connection failures, device issues, or platform downtime, except where the platform itself is at fault for an incorrect outcome.
• Third-party services: whalejl is not responsible for the performance or availability of third-party payment providers used to process deposits and withdrawals.
• Maximum liability: To the extent permitted by applicable law, whalejl's total liability to any player in connection with use of the platform shall not exceed the amount deposited by the player in the 30 days preceding the event giving rise to the claim.

12Privacy Policy

whalejl collects and processes personal data as part of account registration, identity verification, and platform operations. How we collect, use, store, and protect your personal information is described in full in our Privacy Policy.

By using the whalejl platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data in accordance with applicable Philippine data protection laws.

13Amendments to These Terms

whalejl reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will update the "Last updated" date shown at the top of this page. We may also notify registered players of significant changes through the platform or by email.

Your continued use of the whalejl platform after any changes to these terms constitutes your acceptance of the updated version. If you do not agree with the revised terms, you must stop using the platform and may request account closure by contacting support.

14Contact Us

If you have questions about these Terms and Conditions or need clarification on any point, you can reach the whalejl support team using the contact details below. Our team is available to assist players based in the Philippines.

You can also find answers to common questions on our FAQ page.