whalejl Privacy Policy

1Who We Are

whalejl operates the online gaming platform available at whalejl.vu. For the purposes of this Privacy Policy, whalejl is the data controller responsible for the personal data collected through the platform.

This Privacy Policy applies to all players who register for an account, visit the whalejl website, or use any service made available through the platform — including sports betting, live casino, fish games, eBingo, slots, and related features accessible via the game lobby.

2Personal Data We Collect

whalejl collects personal data at different stages of your interaction with the platform. The specific data we collect depends on what you do — registering an account, completing KYC, funding your account, or contacting support.

3How We Use Your Personal Data

whalejl uses personal data collected from you for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity, and keeping your profile up to date.
• Transaction processing: Processing deposits, handling withdrawal requests, and maintaining accurate transaction records in Philippine Peso.
• Platform security: Detecting and preventing fraud, unauthorized access, duplicate accounts, and other suspicious activity on the platform.
• Customer support: Responding to your inquiries, resolving account issues, and improving the quality of our support service.
• Legal and regulatory compliance: Meeting our obligations under applicable Philippine laws, including anti-money laundering requirements and data protection regulations.
• Platform improvement: Analyzing how players use the platform to identify areas for improvement, fix technical issues, and develop new features.
• Responsible gaming: Monitoring account activity to support responsible gaming tools such as deposit limits and self-exclusion requests.
• Communications: Sending you important account-related notifications, security alerts, and updates about changes to our policies.

4Legal Basis for Processing

whalejl processes your personal data on the following legal grounds, consistent with the Data Privacy Act of 2012 (Republic Act 10173) of the Philippines:

• Contractual necessity: Processing required to fulfill the agreement between you and whalejl when you register and use the platform — including account operation, payment processing, and KYC verification.
• Legal obligation: Processing required to comply with applicable Philippine laws, such as anti-money laundering regulations and data retention requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and improving our services, where these interests do not override your rights as a data subject.
• Consent: Where whalejl asks for your consent before processing — such as for optional marketing communications — you may withdraw that consent at any time without affecting prior processing.

5Data Sharing and Disclosure

whalejl does not sell your personal data. We may share your information with the following categories of recipients only where necessary and for the purposes described in this policy:

• Payment service providers: Philippine banks and e-wallet providers involved in processing your deposits and withdrawals. These parties receive only the data needed to complete your transaction.
• Identity verification services: Third-party KYC providers that assist in verifying government-issued IDs and other identity documents submitted through the platform.
• Technology partners: Service providers who operate or maintain the technical infrastructure of the whalejl platform, subject to confidentiality obligations.
• Legal and regulatory authorities: Philippine government agencies, law enforcement, or courts where whalejl is legally required to disclose information, such as in response to a lawful order or to comply with anti-money laundering laws.
• Business transfers: In the event of a merger, acquisition, or restructuring of whalejl, your data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

6Cookies and Tracking Technologies

whalejl uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players use the site. Cookies are small text files stored on your device when you visit whalejl.vu.

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. You cannot opt out of these without affecting your ability to use the platform.
• Analytics cookies: Help us understand how players navigate the platform so we can improve performance and fix issues. Data collected is aggregated and not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized access to player accounts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect how the platform functions on your device.

7Data Retention

whalejl retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law or legitimate business purposes.

• Active accounts: Personal data is retained for the duration of your account relationship with whalejl.
• Closed accounts: Following account closure, whalejl retains certain data — including transaction records and KYC documents — for a minimum period as required by anti-money laundering and financial record-keeping regulations.
• Support records: Communications with our support team may be retained for a reasonable period to assist with follow-up inquiries and quality assurance.
• Deletion requests: Where you request deletion of your data and there is no legal obligation to retain it, whalejl will process the deletion request within a reasonable timeframe.

8Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by whalejl:

• Right to be informed: You have the right to know what personal data whalejl holds about you and how it is being used, as described in this Privacy Policy.
• Right of access: You may request a copy of the personal data whalejl holds about you. We will respond to verified access requests within a reasonable period.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update basic account details directly in your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer needed for the purposes it was collected, subject to legal retention requirements.
• Right to object: You may object to the processing of your personal data for direct marketing or other purposes based on legitimate interest.
• Right to data portability: You may request a copy of your data in a structured, commonly used format where technically feasible.
• Right to file a complaint: If you believe whalejl has not handled your personal data correctly, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact the whalejl support team using the details in Section 12 of this policy.

9How We Protect Your Data

whalejl takes data security seriously. We implement technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.

• SSL/TLS encryption: All data transmitted between your browser or mobile device and whalejl.vu is encrypted in transit using SSL/TLS protocols.
• Access controls: Access to player data within whalejl is restricted to authorized personnel who need it to perform their job functions.
• OTP authentication: Sensitive account actions — including login from new devices and withdrawal requests — may trigger OTP verification to your registered Philippine mobile number.
• Secure storage: Personal data and KYC documents are stored in secure systems with access logging and monitoring in place.
• Incident response: In the unlikely event of a data breach that affects your rights and freedoms, whalejl will notify affected players and the National Privacy Commission as required by law.

10Minors and Age Restriction

whalejl is strictly for players aged 21 years and above. The platform does not knowingly collect personal data from anyone under the age of 21. If you are under 21, you must not register an account or use any service on whalejl.

If whalejl discovers that personal data has been collected from a person under 21, the account will be suspended immediately, the data will be deleted, and any funds held in the account will be handled in accordance with our Terms and Conditions.

If you believe a minor has registered on whalejl, please contact our support team immediately so we can investigate and take appropriate action.

11Changes to This Privacy Policy

whalejl may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we handle your personal data, we may also notify registered players through the platform or by email. Continued use of the whalejl platform after any changes to this policy constitutes your acknowledgment of the updated version.

12Contact and Data Privacy Inquiries

If you have questions about this Privacy Policy, want to exercise your data subject rights, or need to report a privacy concern, please reach out to the whalejl support team. We are committed to responding to all data-related inquiries promptly.

You may also visit our FAQ page for answers to common questions, or review our Terms and Conditions for the full rules governing your use of the platform.